Approving a Service Request
If one of your staff has submitted a Service Request to purchase some software, a computer, iPhone, iPad, etc. you will be automatically assigned as an Approver on the ticket so that you can authorize the purchase of the software or hardware. You will receive an email similar to below abd will need to click the Approval Link to open the ticket so that you may approve or decline the purchase. Clicking the link will open a browser tab where you may need to login to Freshservice.
If you are not already logged into Freshservice you can click on the Sign in with SSO button. If prompted for your login name, you should use the same login as you would for Microsoft 365 or Outlook.
Next, click on the approval tab button.
Look for your name then hover over the row with your cursor, this will show the approve/reject choices.
You will then see confirmation that you have approved the request.